At Zyra Weaves, we take pride in the quality and craftsmanship of our products. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through www.zyraweaves.com.
By placing an order on our Website, you agree to the terms of this Refund Policy.
1. Eligibility for Refunds
Refunds are applicable only under the following conditions:
- The product received is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, unwashed, and in its original condition with tags intact
Refunds will not be issued for reasons related to personal preferences such as color, texture, fabric feel, or design expectations, as these are inherent to handcrafted products.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Products purchased during sale, promotional offers, or discount campaigns
- Customized or made-to-order products
- Gift cards or vouchers
- Products showing signs of use, washing, alteration, or damage after delivery
3. Refund Request Process
To request a refund, customers must:
- Email us at wecare@zyraweavesfashion.com
- Mention the Order ID
- Provide clear images or videos showing the issue
- Submit the request within 48 hours of receiving the product
Requests submitted after this period may not be accepted.
4. Refund Approval
- All refund requests are subject to inspection and verification.
- Zyra Weaves reserves the right to approve or reject refund requests based on the condition of the product and compliance with this policy.
- Once approved, you will be notified via email or WhatsApp.
5. Refund Method & Timeline
- Approved refunds will be processed to the original mode of payment only.
- Refunds will be initiated within 7–10 business days after approval.
- The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Zyra Weaves is not responsible for delays caused by banks or payment gateways.
6. Shipping Charges
- Shipping charges, if any, are non-refundable, unless the refund is due to an error from Zyra Weaves.
- In cases where a return shipment is required, return shipping costs may be borne by the customer unless stated otherwise.
7. Cancellation-Related Refunds
- Orders cancelled before dispatch are eligible for a full refund.
- Orders cancelled after dispatch are not eligible for refunds.
Cancellation terms are detailed separately in our Terms & Conditions.
8. Fraud & Abuse
Zyra Weaves reserves the right to refuse refunds in cases of:
- Repeated refund requests
- Suspected misuse or fraudulent activity
- Violation of our Terms & Conditions
9. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of India.
10. Contact Information
For refund-related queries, please contact us at:
Email: aarohinarang.luxe@gmail.com
Business Name: Zyra Weaves
Contact Number 9876543211
